How do I determine the shipping costs for my order?
You can view the shipping costs for the items in your shopping cart at any time during the ordering process. Simply add the items to your cart and then click on "Shopping Cart" at the top. At the bottom of the list of items, click on "Calculate Shipping." For orders with a value of €66 or more destined for Europe or the US, shipping is free. For orders under €66, shipping and packaging costs will be charged.
Note: If you choose a free shipping option, the shipping and packaging costs are fully covered by DecoSoap BVBA for orders of €66 or more to Europe or the US.
As a customer, you are always responsible for tracking your order, regardless of whether the shipping is free or not. On the day of shipping, you will receive a tracking number and a link to follow your package. Transit times are estimated and may vary. We work with Bpost as an external partner for shipping. If your package cannot be delivered, you must contact DecoSoap BVBA or the nearest post office. If no action is taken, your order will be returned within 2 weeks. DecoSoap BVBA is not responsible for uncollected packages.
The shipping fees must be paid again by you to re-send the order to the new or old address, regardless of whether the original shipping fees were free or not, for orders that need to be re-sent due to incorrect or incomplete information.
Our products are custom made and cannot be refunded, in accordance with European regulations, custom-made products are excluded from the right of withdrawal.