You can follow up your order any time of the day. If you have any questions, suggestions or complaints, please contact us as soon as possible:

  • by using our online chat service (please check on the left side section 'Need Help?', and check if someone is online to help you;
  • by sending e-mail;
  • by phone or fax:
    • phone Belgium: +32 (0) 495 277 865 (mobile phone)
    • phone France +33 (0) 170 908 372 (fix)
    • fax. +32 (0) 2 706 23 86
    • by sending slow mail letter: DecoSoap BVBA (Le Parfumeur à l'Ancienne), Borrestraat 37, 3090 Overijse, Belgium

We try to offer a superior quality for every order we receive. Therefor we use the following procedure for all incoming orders:



To follow up your order, just log into your account.